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Autodoc - a word of warning
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David Hallworth   
Fri Sep 18 2020, 03:46pm

Joined: Apr 16 2010
Member No: #90
Location: Glasgow
 Good afternoon, all!

If anybody is considering ordering parts from AutoDoc, I'd strongly advise against it as when you have problems, their customer service is non existent and they will never refund the entire cost of your order!

On 12th May I ordered 2 new height sensors for my Range Rover. Upon fitting them to the car and following the correct tightening procedure as per the workshop manual, both sensors broke.

It turns out that the body of the height sensor stood proud of the mounting points which meant that they snapped when tightened. You can quite clearly see this when using a straight edge across the sensor in the images below:





After discussing this with the supplier they asked me to return the items to them using a prepaid shipping label. I packed the items and took them to the post office and 8 weeks later received an email stating that my claim had been accepted and that they'd be refunding my money.



5 days later I got a message from PayPal advising that I'd received a partial refund from Autodoc. When looking, the refund was £8.43 short of the amount that I'd paid. I questioned this and have been told that because Autodoc had to pay a courier to deliver the faulty items they sent me they won't be refunding the entire amount.



So... in a nutshell, THEY send me parts that are quite clearly flawed, I then go out of my way to provide the packaging and make a trip to the Post Office to return the parts but they withhold the cost of postage from the refund.



It has taken me months to get to the point of actually getting a refund and now they are refusing to refund the cost of postage. Admittedly, it's less then £10, but it's the principle that stinks. Especially as it took them over 2 WEEKS to deliver the items to me in the first place!

I'd love to say this was the first issue I'd had with Autodoc but I've received broken parts from them in the past as well.

Buyers, be warned!

David.
C6Marcy   
Thu Nov 12 2020, 06:57pm
Joined: Jul 11 2020
Member No: #4417
Location: South West
 I had a similar issue a couple of years ago, I was getting nowhere until I left a scathing review on trust pilot

Full refund withing 12hrs

Shame it came to that as I've had good previous experiences
 

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